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Event Registration - 2018 Professional Development Course, New Orleans, LA

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Start Date:
Monday, January 22, 2018
End Date:
Friday, January 26, 2018
Foundations of Organizational Ombudsman Practice (formerly Organizational Ombudsman 101). This course covers the fundamentals of the organizational ombudsman role. It provides basic information and training for the organizational ombudsman by emphasizing the principles of confidentiality, neutrality, independence, and informality.  The 3 day course focuses on how the ombudsman works with the visitor to the office as well as how they act as a change agent within their organization. The course will allow you to practice key ombudsman skills of listening, asking questions, clarifying, generating options, and moving to actions throughout the ombudsman process. In addition, an experienced and highly committed faculty of ombudsmen will share best practices around setting up an office and evaluating and communicating the effectiveness of the office. Non-Members: If you are joining IOA and registering for the meeting, complete your membership transaction first and then purchase the meeting registration separately to receive the member registration rate. If you do not wish to join IOA, and do not already have a record in our database, create a new account. After your account is created, you will be returned to the PDC registration site. Questions or concerns? Contact IOA Customer Service.

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